VVJL Privacy Policy for Philippine Account HoldersHow We Handle and Protect Your Personal Information
Your privacy matters when you use VVJL. This policy explains what information may be collected, why it is processed, how it is protected, and which privacy choices may be available to you.
Last updated: 2026-09-07
On This Page
- Categories of Information Collected
- How Your Information Is Used
- Cookies and Tracking Technologies
- Data Storage and Security
- Third Parties and Data Sharing
- Your Rights and How to Contact Us
Section 01
Information We May Collect
When you register an account or use the platform, we may collect the following categories of information where relevant to account access, security, support, and available services:
Account Details
- Full name, date of birth and details required to confirm that the user is aged 21 or above
- Email address and Philippine mobile number
- Username, password and related account authentication details
- Valid government-issued ID or passport details submitted for identity verification and KYC checks
Payment and transaction details
- Payment account information used to verify deposits or withdrawals, which may include GCash, Paymaya, Grabpay, USDT, 7-11 or online banking details where currently available
- Deposit and withdrawal amounts and transaction dates recorded in Philippine pesos (PHP/₱)
- Transaction reference numbers, processing records and current status
Device and browser information
- IP address, device category and operating system
- Browser type and selected language settings
- Login times, pages viewed and session activity on the site
Section 02
How We Use Your Information
Information collected through VVJL is used only for the legitimate account, security, payment and support purposes described in this privacy policy.
- Account administration To complete registration, verify login attempts and help protect account access.
- Payment processing To process eligible PHP deposits and withdrawals securely and maintain accurate transaction records, subject to current payment conditions.
- Customer Support: To review complaints, answer account questions and resolve technical issues.
- Fraud Prevention: Identify unauthorised transactions, duplicate accounts, and activity that may indicate misuse.
- Service Improvement: Review usage data to improve platform performance, navigation, and the overall player experience.
- Promotions and Bonuses: Send relevant offer and promotion updates based on your preferences, provided you have given consent.
Section 03
Cookies and Tracking Technologies
This website uses cookies and similar technologies to support essential platform functions and provide a smoother user experience.
Types of Cookies
- Essential Cookies: These cookies are required to maintain login sessions and support secure platform operations. Some services may not work properly without them.
- Functionality Cookies: These cookies remember your language preferences, website settings, and selected customisation options.
- Analytics Cookies: These cookies help assess site performance, including which pages receive the most visits and where users may encounter difficulties.
You can manage or disable cookies through your browser settings. Please note that blocking certain cookies may limit access to some platform features.
Section 04
Data Retention and Security
VVJL applies reasonable safeguards to protect account and personal information from unauthorised access, loss, misuse, or disclosure. Security practices may vary depending on the data and service involved.
How Long We Keep Information
- Information linked to an active account may be retained for as long as the account remains open and the data is needed to provide platform services.
- After an account is closed, certain records may still be kept when required for legal compliance, dispute handling, fraud prevention, or other legitimate operational purposes.
- Transaction records may be retained for the period required to support financial reviews, account reconciliation, and applicable record-keeping obligations.
Security Controls
- Appropriate technical safeguards are used to help secure data transmitted through the platform.
- Account passwords are protected through secure processing methods and are not displayed as readable text to staff or other users.
- Access to systems containing personal information is restricted to authorised personnel who require it for legitimate duties.
- Security controls and platform systems may be reviewed and updated to address operational risks and emerging threats.
Section 05
Sharing Information with Third Parties
Personal information is not shared without a valid operational, legal, or security-related reason. Limited data may be disclosed in the following situations:
- Payment Processors Necessary transaction details may be provided to available payment processors and financial service partners to complete deposits, withdrawals, verification, or payment-related reviews.
- Game Providers Game providers may receive limited technical or session information required to launch games, maintain gameplay, and process valid game activity.
- Legal Requirements Information may be disclosed to government agencies, regulators, courts, or other lawful authorities when required by applicable law, a valid legal order, or a formal compliance request.
- Fraud Prevention: Information may be shared with the appropriate authorities when required for investigations into cybercrime, suspected fraud, or other unlawful financial activity.
Third-party service providers are expected to apply appropriate data protection standards, with their handling practices subject to periodic review.
Section 06
Your Rights, Policy Updates and Contact Options
Your Personal Data Rights
Every user of VVJL may exercise the following rights over their personal information, subject to applicable law:
- Right of Access You may ask what personal information is held about you and request a copy where legally permitted.
- Right to Correction You may request updates to personal information that is inaccurate, outdated, or incomplete.
- Right to Deletion You may ask for your personal information to be deleted in eligible cases, unless retention is required by law, security controls, or legitimate account obligations.
- Right to Opt Out of Marketing You may opt out of promotional emails or messages at any time through the available unsubscribe or account communication settings.
Updates to This Policy
This privacy policy may be revised periodically to reflect legal, operational, or data protection changes. The updated effective date will appear on this page, and registered users may be notified about material revisions through their available account contact details.
Questions and Contact Requests
For questions, complaints, or requests involving account privacy and data protection, please contact player support through the official support option. For general assistance: Help Centre read the FAQ.
Privacy Support
[email protected]For a privacy-related request, clearly state your concern and provide only the account details needed for verification. Never share your password or payment password.
